Management Science（MS ）的ISSUE 86论文列表

卷期号： Issue 86

发布时间：

卷期年份： 2008

卷期官网：

Analysis of the Impact of Team-Based Organizations in Call Center Management.

Optimizing Call Center Staffing Using Simulation and Analytic Center Cutting-Plane Methods.

Call Center Outsourcing: Coordinating Staffing Level and Service Quality.

Staffing Multiskill Call Centers via Linear Programming and Simulation.

Service-Level Agreements in Call Centers: Perils and Prescriptions.

Modeling and Analysis of Call Center Arrival Data: A Bayesian Approach.

A Comparison of Univariate Time Series Methods for Forecasting Intraday Arrivals at a Call Center.

An Exact and Efficient Algorithm for the Constrained Dynamic Operator Staffing Problem for Call Centers.

The Impact of Simulation Training on Call Center Agent Performance: A Field-Based Investigation.

Service-Level Differentiation in Call Centers with Fully Flexible Servers.

Call Center Outsourcing Contract Analysis and Choice.

Staffing of Time-Varying Queues to Achieve Time-Stable Performance.

Introduction to the Special Issue on Call Center Management.