A comparative content analysis of face-to-face vs. asynchronous group decision making

摘要

A field experiment was conducted to analyze the process and contents of group discussions. Groups solved a case study either orally or through an asynchronous computer-mediated communication system. Findings show that asynchronous groups had broader discussions and submitted more complete reports than their face-to-face counterparts. However, there was no difference in the ability to transfer information from the discussion to the report; under both conditions, about 15% of the issues mentioned in the discussion were omitted from the final report. In terms of coordination, face-to-face teams covered the case study questions sequentially, while asynchronous groups were more focused on solving their general disagreements.