Interaction analysis in GDSS research: description of an experience and some recommendations

摘要

An emerging body of research in group decision support systems (GDSS) provides evidence that computer technology impacts the quality of decision making in groups. Most GDSS research focuses on the effects of computer support on outcomes, such as decision quality, commitment, or consensus. This article discusses the analysis of group process, rather than outcomes, via the technique of interaction analysis. Interaction analysis provides a micro-level examination of group behavior by the use of coding schemes for verbal interaction. The application and extension of interaction analysis in GDSS research is reviewed and illustrated.