Learning to use a word processor: by doing, by thinking, and by knowing: John M. Carroll and Robert L. Mack: Rep. RC 9481, IBM T.J. Watson Research Center, Yorktown Heights, New York 10598, U.S.A., (July 1982)
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论文评审过程：Available online 19 May 2003.
论文官网地址：https://doi.org/10.1016/0167-9236(85)90071-5
