Autoencoders for strategic decision support

作者:

Highlights:

• Expert judgment on strategically relevant data is flawed and inconsistent

• This paper is the first to utilise unsupervised learning algorithms for strategic decision support

• Autoencoder Neural Networks provide granular and accurate support for strategic decisions

• Our framework is validated using data and an expert panel from a large European HR services provider

摘要

In the majority of executive domains, a notion of normality is involved in most strategic decisions. However, few data-driven tools that support strategic decision-making are available. We introduce and extend the use of autoencoders to provide strategically relevant granular feedback. A first experiment indicates that experts are inconsistent in their decision making, highlighting the need for strategic decision support. Furthermore, using two large industry-provided human resources datasets, the proposed solution is evaluated in terms of ranking accuracy, synergy with human experts, and dimension-level feedback. This three-point scheme is validated using (a) synthetic data, (b) the perspective of data quality, (c) blind expert validation, and (d) transparent expert evaluation. Our study confirms several principal weaknesses of human decision-making and stresses the importance of synergy between a model and humans. Moreover, unsupervised learning and in particular the autoencoder are shown to be valuable tools for strategic decision-making.

论文关键词:Unsupervised learning,Strategic decision support,Outlier detection

论文评审过程:Received 12 April 2020, Revised 16 September 2020, Accepted 2 October 2020, Available online 14 October 2020, Version of Record 24 September 2021.

论文官网地址:https://doi.org/10.1016/j.dss.2020.113422