It's not just about accuracy: An investigation of the human factors in users' reliance on anti-phishing tools
作者：
Highlights：
• Users will not fully rely on anti-phishing tools, even when they are highly accurate.
• Users' under-reliance on highly accurate anti-phishing tools can be explained by their distrust.
• Distrust arises because of a lack of transparency on how anti-phishing tools work.
• Less is more: fewer, more accurate, predictions help reduce distrust and increase reliance.
摘要
•Users will not fully rely on anti-phishing tools, even when they are highly accurate.•Users' under-reliance on highly accurate anti-phishing tools can be explained by their distrust.•Distrust arises because of a lack of transparency on how anti-phishing tools work.•Less is more: fewer, more accurate, predictions help reduce distrust and increase reliance.
论文关键词：Phishing,Anti-phishing tool,Accuracy,Trust,Distrust,Reliance,Under-reliance
论文评审过程：Received 4 November 2021, Revised 19 May 2022, Accepted 29 July 2022, Available online 4 August 2022, Version of Record 13 October 2022.
论文官网地址：https://doi.org/10.1016/j.dss.2022.113846
