What does it take for successful executive information systems?

摘要

Executive information systems (EISs) are high-risk systems as evidenced by the large percentage of companies that have reported EIS failures. To minimize this risk and exploit the potential of EISs, it is important to study the keys to successful EIS development and operation. Forty-eight persons representing three groups of EIS stakeholders (EIS executive users, EIS providers, and EIS vendors and consultants), noted 23 factors important to successful EIS development and 46 factors important to successful operational EIS. The findings denote factors that had not previously appeared in the literature, rank order the factors across all three stakeholder groups, and note differences in stakeholder rankings. The findings integrate and extend the EIS literature by contributing two stable sets of factors that are suitable for further research.