A substance-theory-oriented approach to the implementation of organizational DSS

摘要

Organizational Decision Support Systems are general-purpose, multiple-user, large-scale systems that have a relatively definite, continuous and organized position in the planning and decision making processes of an organization and which are designed for a variety of organizational decisions. Because designing, developing, and implementing an ODSS is a more challenging task than that of one-function or one-user DSS, strong and clear methodological principles are needed to manage the development process. In this conceptual research a novel and comprehensive framework for the implementation of an organizational DSS is outlined. The proposed approach is a Substance-Theory-Oriented (STO) methodology to design and develop ODSS. According to the methodology, the emphasis in the implementation process is moved from technological aspects closer to managerial, substantive aspects. We believe that all phases of the development process can be supported by appropriate managerial theories. The central theme of this paper is to show that the managerial substance-theories can be used to direct what should be included in and how to develop an ODSS.