Incorporating cognitive aids into decision support systems: the case of the strategy execution process

摘要

This paper emphasizes the need to support decision makers in their execution of decision-making strategies. In particular, it discusses the specific cognitive requirements of the strategy execution process and uses the insights generated as the conceptual basis from which to guide the design of cognitive aids to be incorporated into decision support technology. The impact of such cognitive aids is then empirically tested. The results indicate that computerized cognitive aids can successfully be designed into DSS to support decision makers' strategy execution process and that such aids have a significant positive impact on both decision-making efficiency and effectiveness.