Gaining benefits from IS/IT implementation: Interpretations from case studies
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摘要
This paper examines those contextual issues that determine the success of a computer-based information system. It shows that a narrow technology-focused orientation in systems development is a limiting factor in realizing benefits. In doing so it argues that real benefits reside not within the IT domain but instead in the changes in the organizational activities that the IT system has enabled. The paper reviews such benefits through two information system implementation case studies.
论文关键词:IT benefits management,Interpretive study,Case study,Qualitative research
论文评审过程:Available online 11 October 2005.
论文官网地址:https://doi.org/10.1016/j.ijinfomgt.2005.08.004