Intra-organizational relationships and technology acceptance

摘要

Relying on social exchange theory and technology acceptance literature, our research argues that users’ acceptance of a newly introduced technology is related to the beliefs that individuals have about their social relationships with the supervisor, the team members, and the organization as a whole. Besides confirming previous findings in the acceptance domain, our results demonstrate that perceived usefulness and ease of use about technology are influenced by team–member exchange, leader–member exchange, and organizational support, while affective commitment toward the organization shows a positive influence only on perceived usefulness. Theoretical and practical implications are offered.