IT project escalation: A case analysis within the UK NHS

摘要

IT project escalation is evidenced to be a widespread phenomenon with a significant amount of research effort relating to the reasons for success and failure. Implementation, in particular, has frequently been portrayed through escalation as an irrational decision-making process whereby additional resources are expounded into a failing project. This case reports the criteria for these escalation issues to be appropriately managed through rationally responding to various situations that may occur in IT project development within the context of the UK National Health Service (NHS).