Andy Kellett, Angela Eager, Balachandar Ganesh, Sarah Burnett, Sue Clarke. Document and Records Management Butler Direct Ltd., Hull June (2008). 320 p., price £1495.00
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论文评审过程：Available online 7 February 2009.
论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2008.11.011
