Information systems management: Strategic concerns and priorities

摘要

As part of a series of ongoing studies, 221 executives in charge of information systems management in large Australian and New Zealand private and public sector organizations were surveyed concerning their strategic concerns and priorities. The major concerns focused on aligning information systems (IS) functions with business goals and the need to develop a workable partnership with users in systems development. IS managers face major challenges in communication and interaction with user groups, and, in some cases, with alerting senior management to the potential of information technology and in exercising influence at the senior management level. While some organizations had developed computer-to-computer links with raw materials suppliers, distributors or clients, considerable scope was found for the development of links with clients or customers. Most of the organizations which have developed these links say that they have done so to enhance customer service. Both industry base and geographical location were seen to be related to information systems maturity.