Some fallacies in information systems development

摘要

What systems analysts believe about users and organizations inevitably shapes the practice of information systems development (ISD) but these beliefs can prove to be fallacious. In this article, five widely-held beliefs are discussed. They are: user involvement is beneficial; resistance to ISD should be overcome; integration of systems is a desirable and attainable goal; ‘our way is best’; organizational issues are not the concern of systems professionals. Using detailed case material from the USA and Canada, each belief is matched with empirical evidence revealing a large gap between belief and practice and between practice and the needs of the organization. The article ends with a discussion of the findings and gives pointers to improved practice.