Through the kaleidoscope: Perspectives on cultural change within an integrated information systems environment

摘要

The study of information systems and their influence on organisational culture is a complex and highly contested area of research which has been the subject of much theorising. This paper intends to add to the debate through a longitudinal case study of an integrated information system implementation undertaken within a large UK university. The system known as SITS (Strategic Information Technology Services) was introduced into the university in 2006 and the focus of the research has been on culture change within the SITS environment. Document analysis, interviews and participant observation were used to collect the data for this study. What has emerged from this study is that current approaches are unable to account for the complexity of cultural studies within an integrated information systems environment and therefore we have developed the concept of the ‘cultural kaleidoscope’ as a heuristic to better understand the nature of cultural change within these circumstances.