A fuzzy linguistic model to evaluate the quality of Library 2.0 functionalities

作者：

Highlights：

• Quality evaluation model of the Library 2.0 functionalities.

• It uses fuzzy linguistic modeling to represent user perception.

• It subsumes the LibQUAL+ methodology.

• It allows for the identification of 2.0 functionalities in need of improvement.

• It allows for the identification of 2.0 functionalities outstandingly satisfied by the library.

摘要

Highlights•Quality evaluation model of the Library 2.0 functionalities.•It uses fuzzy linguistic modeling to represent user perception.•It subsumes the LibQUAL+ methodology.•It allows for the identification of 2.0 functionalities in need of improvement.•It allows for the identification of 2.0 functionalities outstandingly satisfied by the library.

论文关键词：Library 2.0,Quality,Fuzzy linguistic modeling,LibQUAL+

论文评审过程：Available online 10 May 2013.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2013.04.001