Supporting performance management with business process management and business intelligence: A case analysis of integration and orchestration

作者：

Highlights：

• Evidence how BPM and BI support process performance management is limited.

• Intended results of applying BPM and BI differ from the achieved results.

• Lack of the strong commitment to using BPM and BI for supporting performance management.

• Important roles of orchestration and integration for performance management.

摘要

•Evidence how BPM and BI support process performance management is limited.•Intended results of applying BPM and BI differ from the achieved results.•Lack of the strong commitment to using BPM and BI for supporting performance management.•Important roles of orchestration and integration for performance management.

论文关键词：Performance management,Business process management,Business intelligence,Service industries

论文评审过程：Available online 1 May 2013.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2013.03.008