The role of governance effectiveness in explaining IT outsourcing performance
作者：
Highlights：
• We propose a governance effectiveness based model of IT outsourcing management.
• We collected data from 143 client companies of IT outsourcing and analyzed it using the PLS method.
• Both contract specification and relationship strength significantly influence governance effectiveness.
• Governance effectiveness mediates the effect of the two antecedent variables on IT outsourcing performance.
• The categorization of performance into cost efficiency, performance improvement, and overall satisfaction is meaningful.
摘要
•We propose a governance effectiveness based model of IT outsourcing management.•We collected data from 143 client companies of IT outsourcing and analyzed it using the PLS method.•Both contract specification and relationship strength significantly influence governance effectiveness.•Governance effectiveness mediates the effect of the two antecedent variables on IT outsourcing performance.•The categorization of performance into cost efficiency, performance improvement, and overall satisfaction is meaningful.
论文关键词：IT outsourcing,Contract specification,Relationship strength,Governance effectiveness,Outsourcing performance
论文评审过程：Available online 14 August 2013.
论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2013.07.003
