Capturing and measuring technology based service innovation–A case analysis within theory and practice
作者：
Highlights：
• Capturing and measuring business value is still constrained and steeped the manufacturing era.
• Service created value is hard to capture, especially when technology is deployed.
• An observation of practice is that value capturing tools are used in parallel rather than ‘in sync’.
• IT managers should embrace a user inspired systemic approach when measuring value derived from technology.
摘要
•Capturing and measuring business value is still constrained and steeped the manufacturing era.•Service created value is hard to capture, especially when technology is deployed.•An observation of practice is that value capturing tools are used in parallel rather than ‘in sync’.•IT managers should embrace a user inspired systemic approach when measuring value derived from technology.
论文关键词：Service innovation,Technology innovation,Measuring technology service enabled innovation
论文评审过程：Available online 13 August 2013.
论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2013.07.002
