Towards an implementation framework for business intelligence in healthcare
作者：
Highlights：
• We examined decision-related processes in a Canadian healthcare organization.
• A lack of decision support capabilities caused adverse impacts to decision processes.
• There were information, process and personnel issues that contribute to these impacts.
• Healthcare organizations should employ a process framework to define information needs when implementing BI.
• Healthcare process management has strategic, resources, operations and quality/risk perspectives.
摘要
•We examined decision-related processes in a Canadian healthcare organization.•A lack of decision support capabilities caused adverse impacts to decision processes.•There were information, process and personnel issues that contribute to these impacts.•Healthcare organizations should employ a process framework to define information needs when implementing BI.•Healthcare process management has strategic, resources, operations and quality/risk perspectives.
论文关键词：Healthcare,Business intelligence,Implementation success factors,Information quality,Organizational issues
论文评审过程：Available online 1 November 2013.
论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2013.09.003
