Understanding knowledge management software-organisation misalignments from an institutional perspective: A case study of a global IT-management consultancy firm

作者：

Highlights：

• We study KM software-organisation misalignment in a professional service firm.

• Providing insights into the sources of misalignment in KM implementation.

• Demonstrating the institutional forces’ impact on IT implementation and design.

• Providing some lessons learned for practitioners in KM software implementation.

摘要

•We study KM software-organisation misalignment in a professional service firm.•Providing insights into the sources of misalignment in KM implementation.•Demonstrating the institutional forces’ impact on IT implementation and design.•Providing some lessons learned for practitioners in KM software implementation.

论文关键词：Knowledge management,Software,Misalignment,Institutional theory,Consultancy firm

论文评审过程：Available online 23 January 2014.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2013.11.003