Understanding the role of consistency during web–mobile service transition: Dimensions and boundary conditions

作者：

Highlights：

• Provide a typology of consistency.

• Mediating role of operational consistency.

• Moderating role of trust in web services.

摘要

•Provide a typology of consistency.•Mediating role of operational consistency.•Moderating role of trust in web services.

论文关键词：Mobile services,Service transition,Consistency,Trust,IS success model

论文评审过程：Available online 16 May 2014.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2014.04.008