Performance effects of technology–organization–environment openness, service co-production, and digital-resource readiness: The case of the IT industry
作者：
Highlights：
• We examine the role of service co-production in IT industry.
• We adopt a technology–organization–environment (TOE) framework to discuss the effects of TOE openness on firm performance.
• A total of 210 usable IT-service managers were collected from a sample of 750 Taiwanese IT companies.
• Service co-production plays a mediating role in the relationships between openness of organization and environment and firm performance.
• Process reach and richness moderates the relationship between service coproduction and firm performance.
摘要
•We examine the role of service co-production in IT industry.•We adopt a technology–organization–environment (TOE) framework to discuss the effects of TOE openness on firm performance.•A total of 210 usable IT-service managers were collected from a sample of 750 Taiwanese IT companies.•Service co-production plays a mediating role in the relationships between openness of organization and environment and firm performance.•Process reach and richness moderates the relationship between service coproduction and firm performance.
论文关键词：Openness,Performance,TOE framework,Co-production, Digital-resource readiness
论文评审过程：Available online 19 September 2014.
论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2014.09.001
