Facilitators, characteristics, and impacts of Twitter use: Theoretical analysis and empirical illustration

作者：

Highlights：

• A multi-component, multi-view framework of Twitter use is proposed.

• 65 criteria (28 facilitators, 20 use characteristics, and 17 impacts) are examined.

• Individual, business, and government perceptions and Tweeters accounts are analyzed.

• The approach is useful for practice and for accumulating knowledge on Twitter use.

摘要

•A multi-component, multi-view framework of Twitter use is proposed.•65 criteria (28 facilitators, 20 use characteristics, and 17 impacts) are examined.•Individual, business, and government perceptions and Tweeters accounts are analyzed.•The approach is useful for practice and for accumulating knowledge on Twitter use.

论文关键词：Social media,Social networking,Twitter use,Facilitator,Impact,Framework

论文评审过程：Available online 11 October 2014.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2014.09.003