An integrative literature review and empirical validation of motives for introducing shared services in government organizations
作者：
Highlights：
• We systematically review the literature and validate our findings in practice.
• We review and clarify definitions of shared services in government context.
• We present an empirically grounded framework of motives for using shared services.
• Cost reductions and quality improvement are major motives for shared services.
• The motives match the public sector ethos of greater engagement and collaboration.
摘要
•We systematically review the literature and validate our findings in practice.•We review and clarify definitions of shared services in government context.•We present an empirically grounded framework of motives for using shared services.•Cost reductions and quality improvement are major motives for shared services.•The motives match the public sector ethos of greater engagement and collaboration.
论文关键词：Shared services motives,Government,Public sector,Shared services definition,Cost reduction
论文评审过程：Available online 17 November 2014.
论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2014.10.006
