Co-creating e-service innovations: Theory, practice, and impact on firm performance
作者：
Highlights：
• Profound technological changes and enhanced customer demand have triggered a recent new wave of e-service innovation.
• We investigate the antecedents and consequences of e-service innovation.
• The complementarity between e-service capability and cooperation capability has a positive effect on e-service innovation.
• E-service innovation exerts a positive effect on value cocreation, thereby improving firm value.
摘要
•Profound technological changes and enhanced customer demand have triggered a recent new wave of e-service innovation.•We investigate the antecedents and consequences of e-service innovation.•The complementarity between e-service capability and cooperation capability has a positive effect on e-service innovation.•E-service innovation exerts a positive effect on value cocreation, thereby improving firm value.
论文关键词：e-service capability,Cooperation capability,e-service innovation,Value cocreation,Dynamic-capability view
论文评审过程：Available online 9 February 2015.
论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2015.01.002
