Understanding online community citizenship behaviors through social support and social identity

作者：

Highlights：

• Online community citizenship behavior (OCCB) is driven by social support and social identity.

• External prestige and community distinctiveness positively affect community identification.

• Community identification positively affects OCCB.

• Social support has a positive effect on self-efficacy, self-esteem, and subjective well-being.

• Subjective well-being has a stronger effect on OCCB than does community identification.

摘要

•Online community citizenship behavior (OCCB) is driven by social support and social identity.•External prestige and community distinctiveness positively affect community identification.•Community identification positively affects OCCB.•Social support has a positive effect on self-efficacy, self-esteem, and subjective well-being.•Subjective well-being has a stronger effect on OCCB than does community identification.

论文关键词：Citizenship behavior,Subjective well-being,Online support community,Social identity theory,Social support

论文评审过程：Received 15 September 2014, Revised 14 April 2015, Accepted 14 April 2015, Available online 13 May 2015.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2015.04.009