How are citizens’ public service choices supported in quasi-markets?
作者：
Highlights：
• Many countries have introduced citizens’ choice in education, healthcare, elder care, and public pensions.
• We examine 14 Swedish cases of Web-based decision support for choice in these areas.
• The available decision support is inconsistent with the theoretical model of informed/calculated choice in some aspects.
• However, there is a trend toward greater consistency with this model. Our results call for a critical discussion of the view of citizens as customers or consumers in their relationship with public services.
摘要
•Many countries have introduced citizens’ choice in education, healthcare, elder care, and public pensions.•We examine 14 Swedish cases of Web-based decision support for choice in these areas.•The available decision support is inconsistent with the theoretical model of informed/calculated choice in some aspects.•However, there is a trend toward greater consistency with this model. Our results call for a critical discussion of the view of citizens as customers or consumers in their relationship with public services.
论文关键词：Electronic government,Quasi-markets,Decision support,Sociomateriality,Citizen
论文评审过程：Received 30 March 2015, Revised 7 May 2015, Accepted 22 May 2015, Available online 2 June 2015, Version of Record 2 June 2015.
论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2015.05.002
