Impacts of electronic process guides by types of user: An experimental study
作者：
Highlights：
• Our research investigates the perceptions on several usability metrics on Electronic Process Guides (EPGs) through an experimental repeated-measure design with an international sample collected from 4 countries.
• Our research advances on two previous similar studies (of the four only found in the top literature) regarding data collected from a more professional and specialized sample vs undergraduate students or full-time graduate students used in these other two papers.
• Our research helps to understand the non-expected results reported in previous experimental studies on EPGs through the differentiation of types of EPGs and types of Users (practitioners vs academicians; and novices vs experts).
摘要
•Our research investigates the perceptions on several usability metrics on Electronic Process Guides (EPGs) through an experimental repeated-measure design with an international sample collected from 4 countries.•Our research advances on two previous similar studies (of the four only found in the top literature) regarding data collected from a more professional and specialized sample vs undergraduate students or full-time graduate students used in these other two papers.•Our research helps to understand the non-expected results reported in previous experimental studies on EPGs through the differentiation of types of EPGs and types of Users (practitioners vs academicians; and novices vs experts).
论文关键词：Electronic Process Guide (EPG),CMMI-SVC,IT Service Management (ITSM),Process-oriented intensive IT areas,Experimental research,Repeated-measures design
论文评审过程：Received 7 July 2015, Accepted 3 October 2015, Available online 26 October 2015, Version of Record 26 October 2015.
论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2015.10.001
