The effectiveness of workflow management systems: A longitudinal study
作者：
Highlights：
• We followed 10 organizations implementing a workflow management system.
• We measured the quantitative improvement of their business processes in terms of speed and efficiency.
• We found that only half of all implementation projects succeeded in taking the technology into operation.
• In those cases where the technology was implemented, the benefits were substantial.
• In a follow-up analysis, we identified success and fail factors for the implementation of workflow technology.
摘要
•We followed 10 organizations implementing a workflow management system.•We measured the quantitative improvement of their business processes in terms of speed and efficiency.•We found that only half of all implementation projects succeeded in taking the technology into operation.•In those cases where the technology was implemented, the benefits were substantial.•In a follow-up analysis, we identified success and fail factors for the implementation of workflow technology.
论文关键词：Workflow management,IT effectiveness,Simulation,Business process performance,Automation
论文评审过程：Received 9 December 2014, Revised 11 August 2015, Accepted 20 August 2015, Available online 14 November 2015, Version of Record 14 November 2015.
论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2015.08.003
