Business process management and IT management: The missing integration

作者：

Highlights：

• BPM and IT functions collaborate and integrate to enable business-IT alignment.

• BPM and IT liaison positions and aligned planning processes enable integration.

• Role of IT influences direction of integration at strategic and operational levels.

• IT as business enabler calls for sequential and reciprocal integration.

• IT as strategic weapon calls for reciprocal integration.

摘要

•BPM and IT functions collaborate and integrate to enable business-IT alignment.•BPM and IT liaison positions and aligned planning processes enable integration.•Role of IT influences direction of integration at strategic and operational levels.•IT as business enabler calls for sequential and reciprocal integration.•IT as strategic weapon calls for reciprocal integration.

论文关键词：Alignment,IT governance,Business process governance,Business process management,Information technology management

论文评审过程：Received 5 April 2015, Revised 7 September 2015, Accepted 25 October 2015, Available online 18 November 2015, Version of Record 18 November 2015.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2015.10.004