Examining an extended duality perspective regarding success conditions of IT service

作者:

Highlights:

• This work empirically examines the viability of the extended duality perspective.

• Information quality is an asymmetric bi-directional influencer.

• System quality is a pure inhibitor.

• The economic factor is more influential as a satisfier than as a dissatisfier.

• Self-efficacy is a pure enabler in the context of MDS usage.

摘要

•This work empirically examines the viability of the extended duality perspective.•Information quality is an asymmetric bi-directional influencer.•System quality is a pure inhibitor.•The economic factor is more influential as a satisfier than as a dissatisfier.•Self-efficacy is a pure enabler in the context of MDS usage.

论文关键词:Duality theory,Extended duality theory,Enabler,Inhibitor,Satisfier,Dis-satisfier,Motivator,De-motivator

论文评审过程:Received 22 June 2015, Accepted 20 November 2015, Available online 2 December 2015, Version of Record 2 December 2015.

论文官网地址:https://doi.org/10.1016/j.ijinfomgt.2015.11.012