The user multifaceted expertise: Divergent effects of the website versus e-commerce expertise

作者：

Highlights：

• Site expertise and e-commerce expertise differently impact cognitive effort, site adaptation, and acceptance.

• Site expertise determined the user cognitive effort, while e-commerce expertise did not.

• Site expertise and e-commerce expertise had divergent effects on the site adaptation and acceptance.

• These results were replicated in a different culture.

摘要

•Site expertise and e-commerce expertise differently impact cognitive effort, site adaptation, and acceptance.•Site expertise determined the user cognitive effort, while e-commerce expertise did not.•Site expertise and e-commerce expertise had divergent effects on the site adaptation and acceptance.•These results were replicated in a different culture.

论文关键词：User expertise,Expertise dimensions,Ease of use,Website expertise,E-commerce expertise

论文评审过程：Received 30 April 2013, Revised 13 October 2015, Accepted 6 November 2015, Available online 8 January 2016, Version of Record 8 January 2016.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2015.11.006