Information quality in design process documentation of quality management systems

作者：

Highlights：

• Information attributes for evaluating quality of process information have been established.

• A methodology of evaluating quality of process information is proposed.

• When designing the process documents, the information requirements of the process executor need to be taken into consideration.

• There exists a relation between attributes of process information and the type of process realized.

摘要

•Information attributes for evaluating quality of process information have been established.•A methodology of evaluating quality of process information is proposed.•When designing the process documents, the information requirements of the process executor need to be taken into consideration.•There exists a relation between attributes of process information and the type of process realized.

论文关键词：Quality of information,Attributes of information,Process documentation,Quality management system,Quality system procedure

论文评审过程：Received 22 December 2015, Accepted 17 March 2016, Available online 8 April 2016, Version of Record 8 April 2016.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2016.03.011