Effects of user experience on user resistance to change to the voice user interface of an in‑vehicle infotainment system: Implications for platform and standards competition

作者：

Highlights：

• This study examines the moderating effect of user experience on user resistance in the voice interface of in-vehicle infotainment (IVI) systems.

• Switching costs and perceived value affect user resistance to change.

• User experience positively moderates the relationship of uncertainty costs with user resistance.

• The findings are relevant to understanding platform and standards competition.

摘要

•This study examines the moderating effect of user experience on user resistance in the voice interface of in-vehicle infotainment (IVI) systems.•Switching costs and perceived value affect user resistance to change.•User experience positively moderates the relationship of uncertainty costs with user resistance.•The findings are relevant to understanding platform and standards competition.

论文关键词：User resistance,User experience,User interface,Infotainment system,Platform,Standard

论文评审过程：Received 15 July 2015, Revised 15 April 2016, Accepted 15 April 2016, Available online 29 April 2016, Version of Record 29 April 2016.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2016.04.011