How system quality influences mobile BI use: The mediating role of engagement

作者：

Highlights：

• We explored the relationship between a utilitarian view of an IS and its use in the mobile BI context.

• We introduce engagement to broaden our understanding of the system quality–m-BI use relationship.

• We show how mobile BI system quality influences mobile BI use through different levels of user engagement.

• Findings contribute to the understanding of the complexity of IS use involving mobile technologies.

摘要

•We explored the relationship between a utilitarian view of an IS and its use in the mobile BI context.•We introduce engagement to broaden our understanding of the system quality–m-BI use relationship.•We show how mobile BI system quality influences mobile BI use through different levels of user engagement.•Findings contribute to the understanding of the complexity of IS use involving mobile technologies.

论文关键词：Mobile business intelligence,Engagement,Use,System quality

论文评审过程：Received 13 February 2016, Revised 12 April 2016, Accepted 6 May 2016, Available online 24 May 2016, Version of Record 24 May 2016.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2016.05.003