Toward an integrative view for the leader-member exchange of system implementation

摘要

•This study attempts to shed some light on the role of leadership in the system implementation process by moving beyond the usual “Top management support” based on the literature review.•Leader-Member Exchange (LMX) is introduced in this study to better understand this missing piece.•The paper provides an important insight on the IS implementation.•Theoretical and practical implications based on the literature review are discussed in the paper.