A near field communication adoption and its impact on Expo visitors’ behavior

作者：

Highlights：

• We investigate the determinants of NFC reuse intention and Expo loyalty on Expo.

• We used motivation-opportunity-ability framework and satisfaction transfer.

• Motivation, opportunity and ability are significant to the NFC value.

• NFC user’s self-efficacy does not affect the NFC satisfaction.

• NFC value, NFC satisfaction and Expo satisfaction affects Expo loyalty.

摘要

•We investigate the determinants of NFC reuse intention and Expo loyalty on Expo.•We used motivation-opportunity-ability framework and satisfaction transfer.•Motivation, opportunity and ability are significant to the NFC value.•NFC user’s self-efficacy does not affect the NFC satisfaction.•NFC value, NFC satisfaction and Expo satisfaction affects Expo loyalty.

论文关键词：Near field communication,Expo,Motivation-opportunity-ability framework,Satisfaction transfer,Smart tourism

论文评审过程：Received 1 September 2015, Revised 16 March 2016, Accepted 1 April 2016, Available online 8 April 2016, Version of Record 27 October 2016.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2016.04.003