Green practices of the hotel industry: Analysis through the windows of smart tourism system
作者：
Highlights：
• We utilized voluntary customer reviews from the smart tourism system.
• Green features were investigated from a broad range of actual hotels.
• We found a positive relationship between the green intensity and customer satisfaction only indirectly through perceived relative quality.
• From these findings, we provide useful implications for the hotel industry.
摘要
•We utilized voluntary customer reviews from the smart tourism system.•Green features were investigated from a broad range of actual hotels.•We found a positive relationship between the green intensity and customer satisfaction only indirectly through perceived relative quality.•From these findings, we provide useful implications for the hotel industry.
论文关键词：Smart tourism system,Green consumption,Hotel industry
论文评审过程：Received 16 September 2015, Revised 30 April 2016, Accepted 3 May 2016, Available online 20 May 2016, Version of Record 27 October 2016.
论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2016.05.001
