Records management practice: The issues and models for classification
作者：
Highlights：
• This paper discusses the issues embrace in managing records in Malaysia and the records management models that relate to classifying records.
• 20 records management models were reviewed using a content analysis technique to obtain information and identify gaps in records classification, while the issues were identified to learn the practice carried out in targeted case study.
• The finding from the case study revealed that the classification and other elements in the records management principles were not referred to, instead the focus was only from the information technology perspective.
摘要
•This paper discusses the issues embrace in managing records in Malaysia and the records management models that relate to classifying records.•20 records management models were reviewed using a content analysis technique to obtain information and identify gaps in records classification, while the issues were identified to learn the practice carried out in targeted case study.•The finding from the case study revealed that the classification and other elements in the records management principles were not referred to, instead the focus was only from the information technology perspective.
论文关键词：E-government,Records management,Records management model,Records classification,Malaysia
论文评审过程：Received 16 August 2016, Accepted 7 September 2016, Available online 27 October 2016, Version of Record 27 October 2016.
论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2016.09.001
