Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust

作者：

Highlights：

• The study examines the factors influencing behavioral intentions and adoption of Mobile banking by Jordanian bank customers.

• The study uses extended unified theory of acceptance and use (UTAUT2) as a basic model.

• The data were collected by conducting a field survey and was completed by 343 customers from Jordanian banks.

• All the hypotheses except for social influence on behavioral intention to adopt Mobile banking were found significant.

• The variance explained by the model in behavioral intention was found as 65%.

摘要

•The study examines the factors influencing behavioral intentions and adoption of Mobile banking by Jordanian bank customers.•The study uses extended unified theory of acceptance and use (UTAUT2) as a basic model.•The data were collected by conducting a field survey and was completed by 343 customers from Jordanian banks.•All the hypotheses except for social influence on behavioral intention to adopt Mobile banking were found significant.•The variance explained by the model in behavioral intention was found as 65%.

论文关键词：Mobile banking,Adoption,Jordan,Customers,UTAUT2

论文评审过程：Received 9 October 2016, Revised 19 December 2016, Accepted 8 January 2017, Available online 19 January 2017, Version of Record 19 January 2017.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2017.01.002