Design and performance attributes driving mobile travel application engagement

作者：

Highlights：

• Factors and mechanisms affecting mobile travel app engagement are investigated.

• App design attributes and app performance attributes driving travel app engagement are identified.

• UI attractiveness and compatibility are the most salient app attributes stimulating engagement.

• Experiential-cognitive mediation process exists between app attributes and behavioral engagement.

• Psychological engagement influences behavioral engagement directly and indirectly.

摘要

•Factors and mechanisms affecting mobile travel app engagement are investigated.•App design attributes and app performance attributes driving travel app engagement are identified.•UI attractiveness and compatibility are the most salient app attributes stimulating engagement.•Experiential-cognitive mediation process exists between app attributes and behavioral engagement.•Psychological engagement influences behavioral engagement directly and indirectly.

论文关键词：Mobile travel app,Product attributes,Mobile user engagement,Psychological engagement,Behavioral engagement,Continuance usage

论文评审过程：Received 20 October 2016, Revised 7 February 2017, Accepted 10 March 2017, Available online 19 March 2017, Version of Record 19 March 2017.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2017.03.003