The impact of initial learning experience on digital services usage diffusion: A field study of e-services in Lebanon
作者：
Highlights：
• Explore the effect of process-content oriented knowledge on UTAUTv2 constructs during initial learning phase.
• Show that basic process-content oriented knowledge on e-services improves usage habit and facilitating conditions.
• Show that basic process-content oriented knowledge on e-service increases citizens’ performance and effort expectancy.
• Understand citizens’ learning experience to provide mechanisms making the transition to e-services easier and more intuitive.
摘要
•Explore the effect of process-content oriented knowledge on UTAUTv2 constructs during initial learning phase.•Show that basic process-content oriented knowledge on e-services improves usage habit and facilitating conditions.•Show that basic process-content oriented knowledge on e-service increases citizens’ performance and effort expectancy.•Understand citizens’ learning experience to provide mechanisms making the transition to e-services easier and more intuitive.
论文关键词：E-government,E-services,Knowledge,Initial learning experience,Lebanon,UTAUTv2
论文评审过程：Received 21 September 2016, Revised 6 March 2017, Accepted 11 March 2017, Available online 19 March 2017, Version of Record 19 March 2017.
论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2017.03.004
