Cross-channel information architecture for a world exposition
作者：
Highlights：
• The study reveals that, within a large information ecology, two aspects of cross-channel design are essential. Firstly, information coherence between in information artefacts and secondly the crossing experience when a user elects to leave on information artefact and move to another.
• Resmini and Rosati’s (2011) heuristics can be successfully and usefully applied to a large, complex information environment.
• Political and multi-organisational decisions can thwart good design in complex information spaces.
• Same channel information coherence is as important as cross-channel; information artefacts must consider the external dimension within and across channels.
摘要
•The study reveals that, within a large information ecology, two aspects of cross-channel design are essential. Firstly, information coherence between in information artefacts and secondly the crossing experience when a user elects to leave on information artefact and move to another.•Resmini and Rosati’s (2011) heuristics can be successfully and usefully applied to a large, complex information environment.•Political and multi-organisational decisions can thwart good design in complex information spaces.•Same channel information coherence is as important as cross-channel; information artefacts must consider the external dimension within and across channels.
论文关键词：Information architecture,Cross-channel,Information ecology,Information artefact
论文评审过程：Received 21 February 2017, Accepted 20 May 2017, Available online 29 June 2017, Version of Record 29 June 2017.
论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2017.05.010
