A pragmatic approach to managing enterprise IT infrastructures in the era of consumerization and individualization of IT

Highlights：

• IT managers take one of the passive, reactive, and pragmatic approaches in the face of important sociotechnical changes.

• With the rise of IT consumerization, the management of IT infrastructure requires a more pragmatic and holistic approach.

• A pragmatic approach directs our attention to interdependencies among technologies, people, and their work practices.

• This article presents seven principles that can serve as general guidelines for a pragmatic approach.