Knowledge management and ERP: Complementary or contradictory?

作者：

Highlights：

• The complementary relationship between ERP and KM is investigated.

• A SEM-based study is conducted on the data collected from manufacturing firms.

• Results show that ERP has no significantly positive effect on operational performance, but is a precedent of KM.

• KM plays a mediating effect between ERP and operational performance.

• Operational performance is positively associated with financial performance.

摘要

•The complementary relationship between ERP and KM is investigated.•A SEM-based study is conducted on the data collected from manufacturing firms.•Results show that ERP has no significantly positive effect on operational performance, but is a precedent of KM.•KM plays a mediating effect between ERP and operational performance.•Operational performance is positively associated with financial performance.

论文关键词：Supply chain,Knowledge management,ERP,Operational performance,Financial performance,Structural equation modeling

论文评审过程：Received 13 December 2016, Revised 11 April 2017, Accepted 18 May 2017, Available online 14 July 2017, Version of Record 14 July 2017.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2017.05.007