Developing and validating a technology upgrade model
作者：
Highlights：
• We develop and validate a technology upgrade model (TUM) to explain users’ system upgrade behavior.
• Procedural switching costs and benefits loss costs affect upgrade intention through both inertia and perceived need.
• Incumbent system habit affects upgrade intention through inertia.
• Social norms affect upgrade intention through perceived need.
• Inertia weakens the positive relationship between perceived need and upgrade intention.
摘要
•We develop and validate a technology upgrade model (TUM) to explain users’ system upgrade behavior.•Procedural switching costs and benefits loss costs affect upgrade intention through both inertia and perceived need.•Incumbent system habit affects upgrade intention through inertia.•Social norms affect upgrade intention through perceived need.•Inertia weakens the positive relationship between perceived need and upgrade intention.
论文关键词：Technology upgrade model,Purchase intention model (PIM),Status quo bias (SQB) theory,Perceived need,Inertia
论文评审过程：Received 29 January 2017, Revised 11 July 2017, Accepted 17 July 2017, Available online 22 September 2017, Version of Record 22 September 2017.
论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2017.07.003
