Understanding mandatory IS use behavior: How outcome expectations affect conative IS use

Highlights：

• Successful implementation of standardized enterprise information systems is often a challenging task.

• We examine the effects of outcome expectations on information systems use activity from the viewpoint of social cognitive theory.

• We propose a new surrogate variable, called “conative use” for system use activity in the mandatory use context.

• The empirical results reveal that conative use is positively affected by outcome expectations.

• The findings of the study imply that the appropriate management of expectations may promote enterprise system use behavior in the mandatory use context.