A usability assessment of e-government websites in Sub-Saharan Africa

作者：

Highlights：

• A usability evaluation was conducted on 279 e-government websites from 31 countries in Sub-Saharan Africa (SSA).

• The findings showed that most of the websites performed poorly across the six evaluated usability dimensions.

• A positive association was observed between e-government website usability and the E-Government Development Index (EGDI).

• Similarly, e-government website usability was also positively associated the E-Participation Index (EPI).

摘要

•A usability evaluation was conducted on 279 e-government websites from 31 countries in Sub-Saharan Africa (SSA).•The findings showed that most of the websites performed poorly across the six evaluated usability dimensions.•A positive association was observed between e-government website usability and the E-Government Development Index (EGDI).•Similarly, e-government website usability was also positively associated the E-Participation Index (EPI).

论文关键词：E-government,Usability,Sub-Saharan Africa,Websites

论文评审过程：Received 27 September 2017, Accepted 4 November 2017, Available online 25 November 2017, Version of Record 25 November 2017.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2017.11.003